Communicate with Clients Case Study Example | Topics and Well Written Essays - 2250 words

Communicate with Clients - Case Study ExampleBy contrast, a poor communicator will speak non-stop, denying the other party an chance to take an active part in the dialogue.Examples of non-verbal dues are facial expressions and eye contact(Daisley-Snow, et al., 2014). Facial expressions reveal the emotions of a person in a powerful panache that words cannot. For instance, a person who is surprised may raise their eye-brow. Similarly, when people are sad, they frown and when they are happy they smile.Eye contact is one of the about powerful visual clues (Daisley-Snow, et al., 2014). When one talks to a person and the recipient maintains their gaze into the eyes of the speaker, this is usually taken as a sign of interest. Also, when a person is thinking, they tend to stare far into the distance. These are the tools I would use to build a therapeutic relationship with my client Adonia.In order to recrudesce the most of my consultation with Adonia, I would use several listening skills . These would include paraphrasing, summarizing, irresolutioning and the use of encouragers (Bolton, 2009). I would use paraphrasing whenever Adonia would seem uncertain of what they were telling me. In that case, I would paraphrase what they had just said and accept if that was what they meant.I would resort to summarizing if I felt that the client was giving too much information that was not relevant and, therefore, not adding value to the consultation. I would look for appropriate moments then intervene. Such moments would include her pauses. I would intervene by redirecting her to the purpose of the consultation.I would question my client whenever they appeared not sure of whatever they were saying or at moments when they appeared doubtful of me. In the first instance, I would restate what they had just said and ask them if they were sure of it. In the second instance, whenever I sensed doubt through the way she expressed herself facially, I would encourage her to ask me quest ions so I could polish off points.Encouragers would come